Privacy Policy

This Privacy Policy lets you know how we collect, use, share, and protect information about you. By interacting with Ken’s Country Market-Deli-Bakery through our stores, websites, mobile applications, and any other Ken’s Country Market-Deli-Bakery affiliate sites where you may interact with Ken’s Country Market-Deli-Bakery, you consent to the practices described in this privacy notice. Any changes in our Privacy Policy will appear on this page so that you are aware of the data we collect and how we use it.

At Ken’s Country Market-Deli-Bakery, we are committed to maintaining our customers’ privacy. We take great care to safeguard the personal information that we collect to ensure that our customers’ privacy is maintained. We have provided this notice to you to describe information collection and use practices at Ken’s Country Market-Deli-Bakery. This notice describes the choices you can make about the way your information is collected and used.

Your personally identifiable information is information that can be used to identify or contact you. Your name, home address, telephone number, and email address are examples of personally identifiable information. Personal information does not include aggregated or de-identified information.
Information We Collect:

Information you provide to us directly when you:

Make an in-store or online purchase, or other transaction with us;
Create an account on one of our websites or mobile application;
Participate in our loyalty programs;
Participate in a contest, sweepstake, promotion, or survey;
Request customer service including dispute resolution, correspondence through our sites, and correspondence sent to us; or
Post a review or comment on one of our website, or post other user-generated content on one of our websites or mobile services

Information you provide through the use of our services, including:

Log Information

This includes details of how you used our sites or mobile applications including clicks and page information such as the address (or URL) of the website or mobile application you came from before visiting our site or mobile application, which pages you visit on our site or application, which browser you used to view our site or mobile application, and any search terms entered.
Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data and other standard weblog information.

In-Store Cameras

We use in-store cameras for security purposes and for operational purposes such as measuring traffic patterns and tracking in-stock levels.

Cookies, Web Beacons and Similar Technologies:

"Cookies" are small data files that are sent from a website's server and are stored on your device's hard drive either for only the duration of your visit ("session cookies") or for a fixed period of time ("persistent cookies"). Cookies may store user preferences and other types of information. We use cookies to provide features and services, such as:

Remembering your preferences and allowing you to enter your user name less frequently;
Presenting information that's targeted to your interests, including Ken’s Country Market-Deli-Bakery content presented on another website;
Measuring the effectiveness of our sites, services, content and advertising
Providing other services and features that are available only through the use of cookies.
The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable these technologies. You can disable our cookies or all cookies through your browser setting, but please note that disabling cookies may impact some of our website's features and prevent the site from operating properly.

A "Web Beacon" is an electronic image placed in the code of a webpage, application, or email. We use web beacons to monitor the traffic patterns of users from one page to another and to improve site performance.

How We Use Your Information:

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. We may use your information in a variety of ways, including for the following purposes:

Product and Service Fulfillment

We use your contact information to respond to your inquiries, fulfill your requests and improve your experience.

Our Marketing Purposes

We use your information to deliver coupons, mobile coupons, newsletters, e-mails, mobile messages, and social media notifications about our brands, products, events or other promotional purposes.

Internal Operations

We use your information to improve the effectiveness of our services, conduct research and analysis, or to perform other business activities as needed.

Prevention of Fraud and other Harm

We use your information to detect, prevent or investigate potential security breaches, fraudulent transactions and monitor against theft.

Legal Compliance

We may use your information to assist law enforcement and respond to regulatory or other legal inquiries.

How We Share Your Information:

We do not sell, rent, or loan your personal information to any non-affiliated third parties, except as described in this Policy. We will only share your information with companies, organizations and individuals outside of Ken’s Country Market-Deli-Bakery as described below:

When We Work With Service Providers

We may share your information with affiliated and unaffiliated companies that perform tasks on our behalf related to our business. Such tasks include analyzing site usage data, customer service, electronic and postal mail service, and social and other media services. Third-party service providers only receive your information as necessary to perform their role, and we instruct them not to use your Information for any other purposes.
We may work with other companies who place cookies, tags, and web beacons on our websites. These companies help operate our websites and provide you with additional products and services.
We may also use third party advertising networks to serve advertisements on our behalf. The cookies received with the banner advertisements served by these networks may be used to collect and build behavioral profiles by these companies to deliver targeted advertisements on our website and unaffiliated websites.

When We Work With Third Party Partners

We may work with other companies who operate their own websites or mobile applications, to allow them to offer Ken’s Country Market-Deli-Bakery customers the ability to connect to Ken’s Country Market-Deli-Bakery services. These services give you more options for ways to use Ken’s Country Market-Deli-Bakery services from websites or apps that are not owned or operated by Ken’s Country Market-Deli-Bakery.
We contract with companies to allow Ken’s Country Market-Deli-Bakery customers to access their Balance Rewards account from those partners' websites and/or mobile apps. This may include the ability to join Balance Rewards, add an existing Balance Rewards membership, and/or access your account balance.
Balance Rewards for healthy choices® members may choose to connect their accounts with third party apps and devices in order to earn points for their healthy activities. Notwithstanding the uses and disclosures set forth above, Ken’s Country Market-Deli-Bakery will not use or disclose to third parties user data gathered under the Balance Rewards for healthy choices® program for advertising or other use-based data mining purposes other than improving health, or for the purpose of health research. In no event will any information be collected from Balance Rewards for healthy choices® members for use by third parties in compliance with this section without obtaining user consent.

When Sharing is Required by Law or Helps Us Protect Our Interests

We will use and disclose your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal information without your consent or court process.

When We Work On Business Transactions

As we continue to develop our business, we might sell or buy stores or assets, or as part of a merger, acquisition, sale of company assets, in connection with the evaluation of and entry into such transactions, or in the course of providing transition of services to another provider. In such transactions, customer information generally is one of the transferred business assets. Additionally, in the unlikely event that Ken’s Country Market-Deli-Bakery or substantially all of its assets are acquired, customer information will of course be one of the transferred assets and is permissible under law.

Non-identifiable or Aggregate information with Third Parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

With Your Consent

At your direction or request, or when you otherwise consent, we may share your information.

Your Choices:

By interacting with any of the Ken’s Country Market-Deli-Bakery Family of Companies as described above, you consent to the practices described in this privacy notice. However, we want you to know that you do have certain choices with regard to how your information is collected and used.

Email and Mobile Communications

You may choose to stop receiving e-mail and mobile marketing communications by changing your preferences online. If you have an online account, login to Your Account and click on Communication Preferences. If you do not have an online account you may click Unsubscribe from the bottom of Ken’s Country Market-Deli-Bakery emails, and reply STOP to our text messages to stop receiving emails and SMS text messages. To request unsubscribing by email, contact janelle@sldigest.com